Shipping policy
Flooding and severe weather conditions may impact order pickup, transportation, and delivery in some areas. Pickup times may be extended to approximately 3–4 business days, and overall delivery times may be extended to 10–14 business days.
Affected regions include parts of the Northwestern, Northern, and Northeastern United States, including:
California, Oregon, Washington, Idaho, Montana, North Dakota, South Dakota, Nebraska, Colorado, Oklahoma, Kansas, Missouri, Minnesota, Wisconsin, Iowa, Illinois, Indiana, Kentucky, Ohio, Virginia, West Virginia, Michigan, Pennsylvania, Massachusetts, Maryland, the District of Columbia, New York, New Jersey, Vermont, Connecticut, Rhode Island, New Hampshire, Maine, and surrounding areas.
When will your order ship?
We're committed to getting your order to you as soon as possible. Here's what you can expect once you've placed your order with us:
For Plaud Note Pro, Plaud Note, and Plaud NotePin:
- Processing Time: Orders are typically shipped out within 1-2 business days after placing your order.
- Delivery Time: The delivery time is as follows.
Orders are typically delivered within 3-7 business days.
For remote areas such as Alaska and Florida: 10-15 business days.
For Puerto Rico and Hawaii: 20 business days.
Note: Delivery may be delayed up to 7 business days due to peak periods, weather, or carrier issues.
Plaud Note Pro currently doesn’t include Express Delivery Service. If you purchased Plaud Note Pro with an additional express delivery fee, please contact our support team (support@plaud.ai) to request a refund for the service.
We do not process shipments on weekends or holidays. If we experience a high volume of orders, there might be slight delays in delivery. In such cases, we will send you an email reminder. Please allow a few extra days, especially if there are adverse weather conditions affecting deliveries. If you haven't received an update on your shipment within approximately 3 business days, please contact us at support@plaud.ai, and we'll assist you promptly.
Where do you ship to?
We offer shipping to the United States.
Note: We do not ship to P.O. Boxes, APO/FPO/DPO addresses.
What are your shipping rates?
Free shipping.
How can I track my order?
To track your order, log in to https://plaud.ai using the email address you provided during your purchase, and click on "Orders" to check the status. If you need further assistance, please reach out to us at support@plaud.ai. Our customer service team aims to respond within one business day.